A trip to see a show at The PumpHouse Theatre is a great way for young people to experience the magic of live theatre.
Our friendly and professional box office team can help with all the arrangements, from booking tickets to some advice on health and safety.
Booking Tickets for Education Season performances
The PumpHouse auditorium seats a maximum of 174. If your group exceeds the maximum number of seats available, you may consider splitting the group across two session times.
For fire safety reasons all children, including toddlers, attending a performance at The PumpHouse Theatre must have a ticket and a seat of their own. Babies and young children who are not yet able to walk can be permitted entry at no charge. They must sit on their parent’s/caregiver’s knee at all times.
If you have specific seating requirements (e.g. wheelchair seats) please advise the ushers before the auditorium doors are opened.
It’s a good idea to arrive at the theatre at least half an hour before the performance start time to give ushers time to assist you with mobility access requirements.
Seating is generally by General Admission – this means you can’t choose specific seats. See our Where to Sit page for more information on PumpHouse seating options.
How to buy tickets
Online and phone booking
You can book seats online and pay with a MasterCard or Visa if you’re confident of the number of seats you need and are able to pay in full at the time of booking.
If booking by this method, please book in the name of the registered school or early education provider. Please also include your own name if there is room.
As with all ticket purchases at The PumpHouse, phone and online bookings are non-refundable and our usual Terms and Conditions of booking apply.
You can also call the friendly box office team to book and pay over the phone with MasterCard or Visa. We’re open Monday to Friday, 9:00 am to 5:00 pm. Phone 489 8360
As a special service to schools and early childhood education providers we offer an invoice payment service for group bookings of 20 seats or more.
This method of booking will generate an invoice which can be paid by direct deposit or cheque. Please note that $20.00 booking service administration fee applies.
Before submitting the booking enquiry form, please read the Terms and Conditions of Bookings and Payment for Schools and Early Education Groups. This outlines important information with regard to your financial commitment to payment once a booking has been made.
Important things to note
Tim Bray Productions’ Education Season discounts apply for groups that number 20+ and only for performances during the last week of term.
Education Season discounted seat prices are only available to registered schools and early education providers. This includes, schools, kindergartens, playcentres, nanny agencies, HASCA home school groups, home early learning organisations, creches, community centre-based childcare facilities and special needs schools/care providers. If you have any questions about your group’s eligibility please don’t hesitate to contact us on 489 8360
Health and Safety
While The PumpHouse Theatre is generally a safe place for children to visit, we are situated next to a very deep fresh water lake, so some care must be taken.
Because each organisation will have different needs we do not have a pre-prepared Risk Assessment and Management Strategies (RAMS) document however we have prepared a list of potential hazards to be mindful of.
Prams, car seats, capsules and school bags are not permitted in the auditorium. They may be left in designated areas in the theatre foyer.