Booking fee increase from 1 October 2023

If you’ve purchased tickets from The PumpHouse recently you may have noticed that our booking fee has increased from $5.00 to $6.00 per booking.
This is a change we’d made reluctantly but was necessary to offset increased supplier costs which happened alongside reductions in funding from Auckland Council and our other core funders. It’s the first time we’ve increased booking fees since 2015.

Many people don’t realise we’re a not-for-profit charity and rely on fees, donations, and grant applications to cover our annual operating costs. Specifically, the booking fee covers many of the costs associated with selling a ticket which include paying our staff a fair wage, and paying them when they attend meetings and training, payment processing costs, web hosting and ongoing support from our various partners such as Windcave, Patronbase, Eftpos Now and Worldline.

We think the fees we charge are fair and offer much better value for money that other ticketing agents. It’s the same cost if you book online or prefer to give us a call, and we offer free transfers (subject to availability and other conditions) if you need to swap the date of the show you are attending.

Nevertheless, there are two ways of avoiding booking fees. You can purchase your tickets at the box office one hour before each performance. You may not get your first choice of seats or miss out on tickets, but you won’t pay a fee.

You can also join Friends of The PumpHouse. Along with ticket discounts and invitations to special events, Friends of The PumpHouse don’t pay any booking fees for 12 months from the date of joining. You can join online at

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