The PumpHouse Theatre Terms and Conditions of Sale

Tickets purchased via The PumpHouse Theatre box office are non-refundable.

Tickets may be transferred to a different date of the same production up to 24 hours prior to performance start time stated on ticket. A fee applies for this service. Booking transfers are dependent on seat availability and entirely at the discretion of The PumpHouse.

The PumpHouse works within the Entertainment Industry Code of Fair Practice regulations.

All tickets sold by The PumpHouse are sold on behalf of the organisation responsible for that event, and subject to the conditions applicable to that activity and for the venue where presented

The right of admission is reserved by front of house management

For any tickets purchased on line at a promo price, such as student, pensioner concession, club membership promo etc, it may be necessary to show the relevant ID at the venue where the event is presented.

Children 23 months and under are free if seated on a parent or caregivers knee for the full performance.
Lap tickets should be obtained from the box office prior to entering the show. You will need to purchase a ticket for children over 23 months or children who require a seat.

The right is reserved to vary advertised artists and programmes.

Latecomers may not be admitted until there is a convenient break in the programme.

If other conditions apply, they are displayed either in the box office or near the entrance to the venue.

The use of cameras, audio and video recorders is not permitted. We ask audience members to respect the performers and the enjoyment of other patrons by not using mobile devices during performance.

All orders for events which are sold as reserved seating will be given the next best available tickets. Please specify if you have a seating preference. The PumpHouse cannot guarantee to be able to allocate the seating as requested. In this instance tickets will be allocated as close to your specified seating as possible.


The PumpHouse assumes no responsibility for any error, omission, interruption, deletion, defect, and delay in transmission or line failure.

Your use of the material on the The PumpHouse website is at your sole risk.

The PumpHouse reserves the right to change the details on this website at any time.

Purchase of tickets is subject to The PumpHouse Terms and Conditions of Sale. By purchasing tickets on this site you are agreeing to be bound by these Terms and Conditions of Sale. Please read these Terms and Conditions carefully.

If you choose not to be bound by The PumpHouse Terms and Conditions of Sale please do not purchase tickets through this site.

It is the privacy policy of The PumpHouse, and all venues on whose behalf we work, that all contact information for persons purchasing tickets shall remain strictly confidential and only shared with the producer or promoter when you give us permission to do so.