Terms and Conditions of Sale

All tickets sold by The PumpHouse are sold on behalf of the organisation responsible for that event, and subject to the conditions applicable only to that activity and for the venue where presented.

Health and Safety: Patrons must follow the instructions of PumpHouse staff and/or Ushers at all times and must comply with PumpHouse Theatre Health and Safety Policies.

Covid-19: Patrons should scan in upon arrival at the venue, maintain social distance and follow the directions of staff. Patrons who appear unwell may be asked to leave.

Refunds: Tickets purchased via The PumpHouse are non-refundable. However, in the instance an event must be cancelled due to Covid-19, you will be refunded or offered the chance to transfer your tickets if the event is able to be postponed.

Transfers: Tickets may be transferred to a different date of the same production up to 24 hours prior to performance start time stated on ticket. A fee applies for this service. Booking transfers are dependent on seat availability and are entirely at the discretion of The PumpHouse.

Right of Admission: The right of admission is reserved by front of house management and may be denied where a patron is behaving in a manner which may cause property damage or that threatens the safety of performers, other patrons, or any other people.

Concession tickets: Discounted tickets such as student, pensioner, club membership promo etc, may require the patron to show the relevant ID when they arrive at the event.

Young Children: Children under 23 months are permitted free entry to most events. They will not be assigned a seat and must sit on their parent/guardians’ knee for the duration of the performance. Children under 23 months must be signed in at the box office on arrival.

Late Entry: Latecomers may not be admitted until there is a convenient break in the programme. If other conditions apply, they will be displayed at the venue.

Seating: When seat numbers are assigned on a ticket, patrons must sit in their allocated seat. At no time may patrons sit in stairways, or in front of exits.

Problems and Complaints: If you have any problems or concerns about your tickets or your experience at The PumpHouse Theatre please email info@pumphouse.co.nz


The PumpHouse assumes no responsibility for any error, omission, interruption, deletion, defect, and delay in transmission or line failure.

Your use of the material on the The PumpHouse website is at your sole risk.

The PumpHouse reserves the right to change the details on this website at any time.

Purchase of tickets is subject to The PumpHouse Terms and Conditions of Sale. By purchasing tickets on this site you are agreeing to be bound by these Terms and Conditions of Sale. Please read these Terms and Conditions carefully.

If you choose not to be bound by The PumpHouse Terms and Conditions of Sale please do not purchase tickets through this site.

It is the privacy policy of The PumpHouse, and all venues on whose behalf we work, that all contact information for persons purchasing tickets shall remain strictly confidential and only shared with the producer or promoter when you give us permission to do so.